Shipping & Returns

Shipping Policy

At Quillivra, we strive to provide a smooth and efficient shopping experience. To ensure timely delivery, our products are processed and shipped from multiple fulfillment centers across the United States. As a result, if you order multiple items, they may arrive in separate packages at different times.

Flat-Rate Shipping

We charge a flat shipping rate of $10 per order, regardless of the number of items purchased. Even if your order ships from multiple locations, you will only pay one shipping fee.

Processing & Delivery Times

  • Orders are typically processed within 2-5 business days after purchase.
  • Standard shipping within the U.S. usually takes 5-10 business days after processing.

You will receive tracking information via email once your order has shipped. If your order includes multiple items, you may receive multiple tracking numbers.

Return Policy

We want you to love your purchase, but if you need to make a return, we're here to help.

Eligibility for Returns

  • Items must be unused, in original condition, and in their original packaging to qualify for a return.
  • You must notify us within 15 days of delivery to initiate a return.

How to Request a Return

  1. Contact Us – Email our customer support team at support@quillivra.com with your order number and reason for return.
  2. Receive Return Instructions – We will provide you with return authorization and instructions on where to send your item.
  3. Ship the Item – Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

Refunds

Once we receive your return and verify its condition, we will process your refund within 5-7 business days to your original payment method. Please note that shipping costs are non-refundable.

If you have any questions about our shipping or return policies, feel free to contact us at support@quillivra.com.